Hi @Una_Siran

@letsputit Which one do you know?

Please give me his email address

This is all of the user 74472106?

Yes

He withdrew 22.9M PUT?

Actually 456k PUT

So he withdrew 456k PUT?

Yes

But the 22.4M should be still on the platform, when they haven't been withdrawn, right?

Sorry, I was wrong. He deposit 456k, but the platform record was 22.9m. The user withdraws 11.76m

I still have problems to understand, where the glitch was. But I need to understand, otherwise I will not be able to explain it to the user:

1. The user desposited 456k but the system glitch showed him 11.76M?

2. The user withdrew 11.76M and your bookkeeping approved it and sent him the 11.76M?

Have you already inform him about this issue?

Pls. also let me have the TxID of the transfer of the 11.76M in PUTinCoin chain of this transaction, so that I can track the funds.

I now need to attend a meeting and I will be back in 2 hours. Then we can continue resolving this issue.

OK, I'm preparing the message. Thank you.

This document contains all the deposit and withdrawal records of the user since registration. The user actually deposited 2,499,787 PUTs and actually withdrew 24,756,555 PUTs.

When the user deposited, the wallet obtained the wrong amount and added funds to his account with the wrong amount. Later, we found the error in his account and contacted him immediately, hoping to get a refund, but received no feedback.

@letsputit Hi sir, is there any progress?

Hello Una, I am sorry, I overlooked your message, as there were so much messages yesterday.

I will have a look at it now.

ok, thx

Is this the deposit address of account 74472106?

Yes, User's wallet address in FameEX

I now talked to him and he said, that he never used this account. He also made a video right away and logged into this account and showed, that there were no transactions and deposits made to this account.

See:

Because we found that he had withdrawn too much put, and he continued to withdraw, we emptied his remaining assets through the system.😂

Yeah, but how should I then prove, that it was true?

You say this, he says that.

Everybody deleted everything so nothing there to prove. That's why I wanted to have a look into his account. This was the only way for me to prove it was true.

I just got an Excel with transactions to and from a PUT address, which could be his or could be not. I cannot verify anymore, because I cannot see it in his account because they were deleted by you.

The only provable connection for me to verify if the numbers were correct was to get a screenshot of his transaction list in his account. And he instantly sent me, when I asked him.

And with just this Excel and no comparable proof in his account, how do I have a provable means to demand from him to return any possibly illegaly withdrawn funds?

But anyhow, I made my job and tried to solve it.

Fact is, that you paid out this high amount without checking if it was correct or not.

When I tried to just withdraw 1M from my MM account, I had to wait for at least 24 hours until I got it approved because it got checked a 1000 times, but he get's paid out 35M without this high amount being checked on its legitimacy? - I simply cannot understand, that you did this.

His deposit and withdrawal history should be recorded, and his wallet address should be the address of TXID.

"Shoud" be, that's the right word. Now he has got an empty account and can say that he never deposited any crypto on it.

He uses this account to trade, and the historical orders of his account can be inquired.

Una, I think you don't understand me. I believe you can export his transactions from your database but he's now got an account with no transactions visible and effectively got paid out this sum by you, so what do think?

Got it. He doesn't admit it.

And you cannot prove it! And you did pay it out.