Putincoin <> FameEX
3 January 2024
Admin @ Support joined group by link from Group
09:38
This is the ID of the respective user.
A
09:51
Augus
We have already provided feedback to the risk control specialist for further review. We will respond promptly once there is progress.
AS
10:08
Admin @ Support
Do you already know, when PUT/BTC pair will go online? Community is already asking:
10:08
AS
10:24
Admin @ Support
Another small issue I've already reported. When adding a new withdrawal addres (no matter which currency) the password entry is not hidden, which is also not desireable. - Maybe you can fix this also, please.
A
12:35
Augus
In reply to this message
Based on the review by the risk control specialist, the trading restriction for this user cannot be lifted. However, the withdrawal restriction has been lifted.
AS
13:06
Admin @ Support
In reply to this message
What is the exact problem? Because he wanted to buy PUT, which would develop volume and price?
13:16
Maybe he can provide some other proof that allows your risk specialist to whitelist him again.
AS
14:16
Admin @ Support
Hey guys!
I want to withdraw my PUT, which I bought by MM activities!! They will return to my wallet and never see the market again, as I want to keep supply low!
The rest of my MM PUT budget stays on the wallet.
So please approve the withdrawal of PUT from account 51969844!!
I don't know, why you are blocking my withdrawals anyway. This is not funny. I am doing all to do a good market making and buying away PUT from market for keeping supply low and price high is included in these activities!!
I want to withdraw my PUT, which I bought by MM activities!! They will return to my wallet and never see the market again, as I want to keep supply low!
The rest of my MM PUT budget stays on the wallet.
So please approve the withdrawal of PUT from account 51969844!!
I don't know, why you are blocking my withdrawals anyway. This is not funny. I am doing all to do a good market making and buying away PUT from market for keeping supply low and price high is included in these activities!!
MR
AS
15:06
Admin @ Support
In reply to this message
And please do not forget to give me an answer to that issue, because I want to know, what's wrong here.
H
15:38
Harry｜FameEX
Wait for the process.
10 February 2024
H
07:31
Harry｜FameEX
PUT can be withdrawn after one month on line, but to ensure enough money for market making.
07:31
AS
08:55
Admin @ Support
In reply to this message
I only want to withdraw the PUT I bought with MM. 10M PUT stay on market making. If that isn't enough, I wonder what's enough!
H
08:58
Harry｜FameEX
Withdrawal of cash after one month on line
AS
09:03
Admin @ Support
Ok, then it may be so.
But then please solve the open issues in time:
1. PUT/BTC pair - people are waiting for it
2. Missing PUT-Logo in transaction bill (doesn't look professional)
3. Exact info, what user 32539138 had done wrong to be blocked by risk control - I'm sure, he will correct it because he definitely wants to buy a bigger amount of PUT and that's a thing we all want.
But then please solve the open issues in time:
1. PUT/BTC pair - people are waiting for it
2. Missing PUT-Logo in transaction bill (doesn't look professional)
3. Exact info, what user 32539138 had done wrong to be blocked by risk control - I'm sure, he will correct it because he definitely wants to buy a bigger amount of PUT and that's a thing we all want.
H
09:03
Harry｜FameEX
We are trying to solve the problem, please wait.
AS
14:33
Admin @ Support
Hi guys!
Another of my partners, who registered, passed the primary verification and want's to make the advanced verification but cannot, as he is blocked by the risk management.
His ID is: 61157205
He is from Germany and I know him personally, so there is NO RISK.
Please also check, what's wrong here, because both of my partners registered at various exchanges, even the big ones Binance and Kraken and both passed the KYC without any problems.
I cannot understand at the moment. 🤔
How can I build up volume and get new users to FameEX, when they are all blocked by risk management. 🤷🏻♂️
Another of my partners, who registered, passed the primary verification and want's to make the advanced verification but cannot, as he is blocked by the risk management.
His ID is: 61157205
He is from Germany and I know him personally, so there is NO RISK.
Please also check, what's wrong here, because both of my partners registered at various exchanges, even the big ones Binance and Kraken and both passed the KYC without any problems.
I cannot understand at the moment. 🤔
How can I build up volume and get new users to FameEX, when they are all blocked by risk management. 🤷🏻♂️
AS
16:23
Admin @ Support
The same user (61157205) has bought 500 USDT via credit card on "Buy Crypto". During the buying process he stated his FameEX Wallet address as receiving address but received no USDT there.
But in the "Buy Crypto" overview, the 500 USDT are visible as received.
Side note: On the "Buy Crypto" overview the date is "January" although we already have "February" (there is also no February to select in the dropdown). Seems to be an error.
Can you also please check on this. 🙏We are all (also FameEX) losing money and intimidating users by such things.
But in the "Buy Crypto" overview, the 500 USDT are visible as received.
Side note: On the "Buy Crypto" overview the date is "January" although we already have "February" (there is also no February to select in the dropdown). Seems to be an error.
Can you also please check on this. 🙏We are all (also FameEX) losing money and intimidating users by such things.
16:23
16:24
16:24
11 February 2024
AS
13:10
Admin @ Support
Another of my partners, who wanted to do MM for PUT got blocked by risk management!! 😡
User-ID: 91698287
Please find out, what they did wrong, so that I can tell them all, what they need to take care of, when registering a new account on FameEX.
User-ID: 91698287
Please find out, what they did wrong, so that I can tell them all, what they need to take care of, when registering a new account on FameEX.
12 February 2024
A
02:15
Augus
In reply to this message
Due to excessive instances of biometric mismatches, KYC processes are suspended. We have already escalated the issue to the risk control team for further review, and any progress will be communicated within the group.
02:23
In reply to this message
This account has triggered short-term and frequent trading risk control measures. We do not recommend using a regular account for market making for this trading pair.
A
03:30
Augus
In reply to this message
The address used by the user does not match the UID: 61157205. Please confirm which platform or wallet address the user is using.
AS
AS
12:03
Admin @ Support
Which address do you mean, Augus? His living address? His wallet address?
A
12:45
Augus
The receiving address provided for buying crypto does not match thedeposit address associated with this UID. Please ask the user to double-check the address.
AS
13:09
Admin @ Support
In reply to this message
What can he do when the want's to change the receiving adress after he has bought the crypto?
H
13:15
Harry｜FameEX
In reply to this message
The acceptance address cannot be changed and is different for each account.
AS
13:18
Admin @ Support
So how can he get out the 500 USDT he bought?
A
13:23
Augus
The assets have been sent to the address provided by the user during the "buy crypto" process.
AS
13:26
Admin @ Support
Ok, I'll check it with him.
13:30
Can we see in the order details, which ETH address the USDT went to?
AS
A
15:01
Augus
yes user can check in order details
AS
21:21
Admin @ Support
Hi Augus,
we now checked the order and the ETH address of the user.
When he bought 2 days ago, I personally assisted him, because he was not sure how to do it. Therefore I know, that the ERC20 address we stated was the one, which was shown when going to his Spot Wallet -> USDT -> Deposit -> ERC20.
I am 100% sure of this, because I myself copied this deposit address and we entered it togehter when buying.
We have looked up the address on etherscan and the USDT have been correctly booked there: https://etherscan.io/address/0x1f2a8FD64625827A5b7882F4E319D151aFcFee7c#tokentxns
Today the USDT of my colleague have been withdrawn by somebody to an address, where a lot of tokens are on (0x7161B18682f5f2a810aEd8cC15a10Adb0291E14b).
When we looked up in the spot wallet of my colleague for the ERC20 deposit address today it seems there has been generated a new one. (as you already told me)
But if this was the case, the old address must still be valid, like it is on other exchanges too, where all the former addresses of a spot wallet stay valid. And there should also be some kind of an address history of all the generated addresses of his spot wallet, I assume.
Please, Augus! We need solve this, as this is a good friend of mine and I personally know, that we did everything right when making the buys. We, for sure, all don't want to get a bad reputation here.
I kindly ask you to have a look at the address where the USDT of my friend have been automatically withdrawn today. Maybe it is one of the exhange main addresses:
https://etherscan.io/address/0x7161b18682f5f2a810aed8cc15a10adb0291e14b#tokentxns
Thank you for your help!
we now checked the order and the ETH address of the user.
When he bought 2 days ago, I personally assisted him, because he was not sure how to do it. Therefore I know, that the ERC20 address we stated was the one, which was shown when going to his Spot Wallet -> USDT -> Deposit -> ERC20.
I am 100% sure of this, because I myself copied this deposit address and we entered it togehter when buying.
We have looked up the address on etherscan and the USDT have been correctly booked there: https://etherscan.io/address/0x1f2a8FD64625827A5b7882F4E319D151aFcFee7c#tokentxns
Today the USDT of my colleague have been withdrawn by somebody to an address, where a lot of tokens are on (0x7161B18682f5f2a810aEd8cC15a10Adb0291E14b).
When we looked up in the spot wallet of my colleague for the ERC20 deposit address today it seems there has been generated a new one. (as you already told me)
But if this was the case, the old address must still be valid, like it is on other exchanges too, where all the former addresses of a spot wallet stay valid. And there should also be some kind of an address history of all the generated addresses of his spot wallet, I assume.
Please, Augus! We need solve this, as this is a good friend of mine and I personally know, that we did everything right when making the buys. We, for sure, all don't want to get a bad reputation here.
I kindly ask you to have a look at the address where the USDT of my friend have been automatically withdrawn today. Maybe it is one of the exhange main addresses:
https://etherscan.io/address/0x7161b18682f5f2a810aed8cc15a10adb0291e14b#tokentxns
Thank you for your help!
21:22
13 February 2024
A
03:10
Augus
We will provide feedback to the relevant specialist for further review.
A
03:30
Augus
After verification, the deposit address you provided when Buy Crypto belongs to a different UID: 14***861.
AS
09:02
Admin @ Support
Hmm... interesting, 🤔
I need to check on that. I'll keep you informed.
I need to check on that. I'll keep you informed.
AS
11:52
Admin @ Support
In reply to this message
Augus, I have to thank you very, very much! 👏🙏👍
We discovered, that he had registered 2 Accounts, because with one account he had problems with the verification emails going into spam. 🙈
He now will use the 14***861 account as default and also is doing KYC right now.
I have to appologize for the inconvenience. You did a great job in helping us here! 👏👏
Thank you! 🙏
We discovered, that he had registered 2 Accounts, because with one account he had problems with the verification emails going into spam. 🙈
He now will use the 14***861 account as default and also is doing KYC right now.
I have to appologize for the inconvenience. You did a great job in helping us here! 👏👏
Thank you! 🙏
21 February 2024
A
11:06
Augus
In reply to this message
After confirming with CMC staff, the following calculation rules are provided for your reference.
The price of a cryptoasset is calculated using an algorithm that factors the ‘trustability’ or ‘confidence’ from the distribution of prices reported by an exchange. According to the law of large numbers, if we sample sufficiently large numbers of prices, the expected value of the price distribution should converge to the real value of the asset. The rationale for using the distribution of prices reported by an exchange is because each market pair can be viewed as a sample of the ‘real’ price. If an asset is traded across many exchanges, its reported prices will converge to the expected value of the distribution. When we have a large number of markets, the expected value of price distribution should converge to the ‘real’ price.
Some prices are excluded from the average, denoted by an asterisk (*) on the markets tab if the price does not seem indicative of a free market price; for example, when an exchange disables withdrawals or deposits, or regulatory conditions make it impossible for anyone else outside of a certain geographical region to buy coins. Some prices are also excluded when our algorithms detect that the reported price is a significant outlier when compared to other market pairs for the same cryptocurrency, denoted by three asterisks (***) on the markets tab.
The volume of any cryptoasset is the total spot trading volume reported by all exchanges over the last 24 hours for that cryptoasset. Some market pairs are excluded from the sum, denoted by two asterisks (**) on the markets tab, if the exchange does not enforce a trading fee or otherwise offers significant incentives to trade on the market pair. Market pairs with these characteristics are rather susceptible to wash trading, resulting in artificially inflated reported volumes. From our experience, we have found that it is better to exclude these markets to give a better representation of relative trading volumes for the crypto market.
The price of a cryptoasset is calculated using an algorithm that factors the ‘trustability’ or ‘confidence’ from the distribution of prices reported by an exchange. According to the law of large numbers, if we sample sufficiently large numbers of prices, the expected value of the price distribution should converge to the real value of the asset. The rationale for using the distribution of prices reported by an exchange is because each market pair can be viewed as a sample of the ‘real’ price. If an asset is traded across many exchanges, its reported prices will converge to the expected value of the distribution. When we have a large number of markets, the expected value of price distribution should converge to the ‘real’ price.
Some prices are excluded from the average, denoted by an asterisk (*) on the markets tab if the price does not seem indicative of a free market price; for example, when an exchange disables withdrawals or deposits, or regulatory conditions make it impossible for anyone else outside of a certain geographical region to buy coins. Some prices are also excluded when our algorithms detect that the reported price is a significant outlier when compared to other market pairs for the same cryptocurrency, denoted by three asterisks (***) on the markets tab.
The volume of any cryptoasset is the total spot trading volume reported by all exchanges over the last 24 hours for that cryptoasset. Some market pairs are excluded from the sum, denoted by two asterisks (**) on the markets tab, if the exchange does not enforce a trading fee or otherwise offers significant incentives to trade on the market pair. Market pairs with these characteristics are rather susceptible to wash trading, resulting in artificially inflated reported volumes. From our experience, we have found that it is better to exclude these markets to give a better representation of relative trading volumes for the crypto market.
11:07
AS
12:47
Admin @ Support
In reply to this message
Thx a lot. Angus. I also got this info from CMC. Does not matter so far, as our hodlers look at the **volume and *price directly in the exchange list.
23 February 2024
AS
15:10
Admin @ Support
In reply to this message
Hi guys!
Issue 1. + Issue 2. are still not solved. How long may this take?
Issue 1. + Issue 2. are still not solved. How long may this take?
AS
21:57
Admin @ Support
Hello Augus.
One of my community members bought 200 USDT via credit card on FameEX. He stated the correct ERC20 address and the tokens are visible on this address in etherscan.io but they are still not credited to his his spot wallet.
Can you pls. have a look, Augus. 🙏
One of my community members bought 200 USDT via credit card on FameEX. He stated the correct ERC20 address and the tokens are visible on this address in etherscan.io but they are still not credited to his his spot wallet.
Can you pls. have a look, Augus. 🙏
21:57
21:57
21:58
21:58
24 February 2024
AS
10:21
Admin @ Support
Hey team!
Everything ok? Can I please have a short feedback?
Above member has asked me again about his USDT. What can I tell him?
PS: By the way, he also asked me, if FameEX website has got errors, because the PUT-Logo is still not working in the transaction list (his last screenshot). What can I tell him here?
Everything ok? Can I please have a short feedback?
Above member has asked me again about his USDT. What can I tell him?
PS: By the way, he also asked me, if FameEX website has got errors, because the PUT-Logo is still not working in the transaction list (his last screenshot). What can I tell him here?
10:22
A
10:55
Augus
hold on please
11:03
Currently under processing by the relevant specialist, will keep you updated as soon as there is progress.
A
12:16
Augus
already done, please guide the user to check
AS
12:17
Admin @ Support
Ok, I will. What was the problem? Will there be a danger that this occurs in the future? Or is it save now?
A
12:20
Augus
Thank you for your attention, we will also engage relevant specialists to investigate the root cause and prevent similar situations from happening again.
AS
12:22
Admin @ Support
What's about the logo in the transaction list?
A
12:32
Augus
This issue is being processed and will be synchronized promptly upon completion. 🔄
3 March 2024
AS
19:39
Admin @ Support
Hi Team!
I just wanted to ask, when the open issues will be solved (PUT-Logo in transaction list,etc...). Again a week has passed and still nothing happened. Pls. let's solve this issues now. Thanks a lot in advance.
Also the trading bot we agreed (if you remember, I already paid one month fee). And PUT/BTC pair also needs to be implemented.
I just wanted to ask, when the open issues will be solved (PUT-Logo in transaction list,etc...). Again a week has passed and still nothing happened. Pls. let's solve this issues now. Thanks a lot in advance.
Also the trading bot we agreed (if you remember, I already paid one month fee). And PUT/BTC pair also needs to be implemented.
19:39
19:45
Also one of our community members, who keeps trading PUTinCoins on FameEX (ID: 97716003) always get's blocked by risk control but he's doing normal trading with PUTinCoins also buying crpyto via debit card via FameEX. So he does nothing illegal but still get's blocked.
He already wrote support, got unblocked and now again he got blocked. That must be an error! Pls. also take care of that. Thx a lot! 🙏
He already wrote support, got unblocked and now again he got blocked. That must be an error! Pls. also take care of that. Thx a lot! 🙏
4 March 2024
A
03:59
Augus
In reply to this message
The user triggered short-term frequent trading risk control measures. The risk control has been temporarily lifted. Please advise the user to trade normally and avoid trading at high frequency in a short period to prevent triggering the risk control again.
04:03
In reply to this message
Currently, two issues are being resolved, and we will follow up with the relevant technical team to address them promptly. Once progress is made, we will synchronize it with the group in real-time.
AS
08:58
Admin @ Support
In reply to this message
What does that exactly mean? Did he make too much trades in a specific time? Did he make too less trades?
What exactly did he do so that I can tell him so that he can avoid it.
What exactly did he do so that I can tell him so that he can avoid it.
A
08:59
Augus
the user makes too much trades in a specific time
AS
09:00
Thank you, Augus. 👍
09:00
In reply to this message
Thanks for your dedication, Augus. 👍 I hope it will be fixed soon, as it is around a month now we are working on this.
5 March 2024
H
10:18
Why withdraw PUT tokens?
AS
10:24
Admin @ Support
Because these are PUT, which werde bought by MM activities. They will be withdrawn from market so that there is less supply, which will be good for price development. (the 10M MarketMaking PUT stay on account)
And I want to see if withdrawal works, now that the MM account is older than 1 month.
And I want to see if withdrawal works, now that the MM account is older than 1 month.
H
10:37
Harry｜FameEX
In reply to this message
OK, we will go through the withdrawal request, please wait patiently.
AS
12:13
Admin @ Support
Is there any problem with fameEX site?
A
12:22
Augus
checking
A
AS
13:18
Admin @ Support
Ok, everything's working again! 👍
H
AS
13:19
Admin @ Support
UID? You mean PUT-address, right?
13:19
I already provided in withdrawal request, but here it is again:
13:19
PALjQNpT8zGG18sjRriUCje7rgBSqapsLf
H
AS
13:21
Admin @ Support
🙈 Ok, sorry, one moment pls...
13:23
51969844
H
AS
14:46
Admin @ Support
Thank you very much, Harry. 👍 Waiting now for the payout.
AS
15:38
Admin @ Support
PUT received, thank you! 👍
9 March 2024
AS
09:06
Admin @ Support
Hi Augus! Is there any news? This really doesn't look professional! Not only for PUTinCoin but mostly for FameEX.
09:06
A
09:52
Augus
Expected to be completed within this week.
11 March 2024
H
07:54
Please provide the API key and secret key for the PUT project, we need to help you access the automated market making.
AS
08:19
Admin @ Support
In reply to this message
What exactly do you mean? Is the bot not running on your system? Or does the MM account got a custom API? If yes, where do I find it?
H
09:04
Technical colleagues need to interface with your API key and secret key to try to access the automated MM.
AS
09:15
Admin @ Support
Yes, I see. And what API exactly do they mean? I got no API by myself. I just got 2 MM accounts on FameEX.
A
09:16
A
A
11:24
Augus
sir, any updates plz?
AS
11:28
Admin @ Support
API-Key:
11:28
87e4f8d3-d46e-8330-ec50-c196a36bb8c9
A
11:33
Augus
which UID pls
11:34
also provide the secret key
11:35
If both accounts are going to be market makers, the API credentials for both accounts need to be provided.
AS
11:35
Admin @ Support
Secret-Key:
11:35
fb5cc6f6-554d-6379-1a2b-0cc7c6bc40a6
11:35
I want to leave the second MM-account for manual market making. Is that ok?
A
A
12:04
Augus
Has the other account been completed yet?
AS
12:44
Admin @ Support
What do you mean? If it has been verified or what?
Both accounts made market making until now. But the account I sent you the API needs to be topped up by some USDT, as it just got 4 USDT balance.
Both accounts made market making until now. But the account I sent you the API needs to be topped up by some USDT, as it just got 4 USDT balance.
12:45
I will top it up during the next 60 minutes.
A
12:46
Augus
Both accounts need to create an API key and provide it.
12:47
51969844 This account also needs to create an API, and provide the corresponding API key and secret key.
12 March 2024
A
02:25
Augus
hi sir any update please
02:25
H
03:29
Please top up your automatic MM account with MM fees as soon as possible.
AS
09:02
Admin @ Support
In reply to this message
Hi Augus, sorry, I had to attend out-of-office meetings yesterday until evening.
Why do you need all 2 MM accounts? You said ok, that it would suffice to just connect account 65137519 to bot?
Pls. let me have a short explanation, so that I can understand.
Why do you need all 2 MM accounts? You said ok, that it would suffice to just connect account 65137519 to bot?
Pls. let me have a short explanation, so that I can understand.
H
AS
09:04
Admin @ Support
That's what I want.
09:05
@Augus_Crypto So you already connected account 65137519 to bot, right?
13 March 2024
A
04:51
Augus
yes
04:52
when will you deposit to this acc please?
AS
09:10
Admin @ Support
In reply to this message
I need to wait for funds promised by investor. They should arrive shortly.
I think it now took 1 month to activate the bot, so 2-3 days time for getting MM funds should not be the problem, should it?
I will inform you as soon as we are ready for take off.
I think it now took 1 month to activate the bot, so 2-3 days time for getting MM funds should not be the problem, should it?
I will inform you as soon as we are ready for take off.
14 March 2024
A
04:09
Augus
No problem, please notify us anytime when you the assets is credited, thank you!
AS
18:14
Admin @ Support
Hi Augus, I want to trade some SOL on FameEX but I always get "Fail", although everything seems ok and other trades from other traders are conducted.
Account: 51969844
Account: 51969844
18:15
18:15
@Augus_Crypto What's wrong here?
A
18:17
Augus
MM accounts do not support trading with other spot trading pairs.
AS
18:18
Admin @ Support
But I need to exchange to USDT for market making cap!
18:19
When guys provide me MM cap in crypto, how should I exchange it to USDT? On other exchanges?
A
18:22
Augus
We need to provide further feedback.
AS
18:23
Admin @ Support
Ok, but I cannot continue in MM at the moment because I got no USDT on this account because of this.
18:30
As I saw from the past few days, you've made an update of the FameEX site (new trading interface, etc...)
Since then I experience several difficulties. (not loading charts and order books, etc.).
And now I cannot even login to my mm account anymore, as I always get an "X" in an emty pop-up when trying to enter 2FA:
Since then I experience several difficulties. (not loading charts and order books, etc.).
And now I cannot even login to my mm account anymore, as I always get an "X" in an emty pop-up when trying to enter 2FA:
18:30
18:30
Don't know, what's the bug here.
A
18:35
Augus
18:36
keypress "F12", open the devtool, switch to the "Network" tab
AS
18:39
Admin @ Support
18:40
A
18:40
Augus
can you click the network？
AS
18:44
Admin @ Support
This is "network" in German
18:47
18:50
Now login worked after 10 tries.
18:54
That's what I mean, when I say charts sometimes not working. Need to reload the page, then they work again.
18:56
Or when I switch the scale to 0.001 in the order book, the Buy orders are not displayed. Also need to reload and then it works. (tested on Firefox & Chrome)
15 March 2024
A
02:44
Augus
The technical team has been notified for further verification. Any progress will be synchronized within the group.
A
08:13
Augus
In reply to this message
The closest bid price is 0.00078, it cannot be rounded up to 0.001, so it is normal.
A
AS
11:30
Admin @ Support
Working, thank you very much! The president says: Bravo!! 👏
AS
17:58
Admin @ Support
@Augus_Crypto How is the status with the release of the SOL/USDT trading pair for the MM account 51969844?
I would also need BTC/USDT and ETH/USDT to receive MM funds from investors!
I would also need BTC/USDT and ETH/USDT to receive MM funds from investors!
AS
21:19
Admin @ Support
16 March 2024
A
AS
11:03
Admin @ Support
11:04
11:04
17 March 2024
AS
00:45
Admin @ Support
Coin Trading Volume is dropping, because I cannot do MM !! 🙈
00:45
@Augus_Crypto Please help! 🙏
A
H
A
AS
09:59
Admin @ Support
AS
19:12
Admin @ Support
Hi Augus, do youi already know something? I still cannot do MM. Coin is falling and I cannot do MM. 🙈 I really get depressed by that. 😢
19:12
19:15
Confidence rating also went from high to moderate for FameEX listing on Coinmarketcap. 🙈 Please, what is the error? Can it be solved quickly?
19:15
18 March 2024
A
02:20
Augus
yes we will do it as soon as possible
A
10:39
10:54
May I know when we can expect the market-making funds to be credited, please？
AS
10:56
Admin @ Support
In reply to this message
Hi Augus, now it's working again, thank you very much! 👍 What was the problem?
10:58
In reply to this message
The investor, who provides the MM budget, was a little bit insecure after these events, but today can tell him, everything has been solved and he will certainly ask me, what the problem was. So that's why I asked above.
So I think, that there will be arriving some MM budget in the course of this week. I inform you, as soon as it has been deposited.
So I think, that there will be arriving some MM budget in the course of this week. I inform you, as soon as it has been deposited.
19 March 2024
A
04:22
Augus
Due to the account's trading pair trading permission configuration issue, it has been resolved.
22 March 2024
A
04:11
Augus
May I ask if your market-making fund is ready?
AS
09:23
Admin @ Support
Funding is on it's way, but as I had to split funding into small pieces for a bigger number of investors, I need to wait until everything has been transferred to me. But I think on this weekend, I will be able to add at least 500 USDT MM funding.
AS
14:25
Admin @ Support
1000 USDT MM funds arrived at bot account 65137519
14:26
Pls. take care, that the bot doesn't burn it all at once.
23 March 2024
AS
09:51
Admin @ Support
Hi guys! Is it common practice, that withdrawals from MM accounts, which are older than 1 month, are on approval for one day and more?
I already told you my MM practice: For the manual account, I withdraw all PUTs, which were bought by my MM activities in regular intervals. I do not touch the PUT MM funds of 10M but I withdraw the other PUTs to reduce the supply in order to develop the price.
Could you therefore please allow the account 51969844 to withdraw funds without having them in the approval waiting list for 24 hours or more? It would also be according to the agreement, that MM accounts, which are older than one month should generally be allowed to withdraw.
This would facilitate my work enormously.
I already told you my MM practice: For the manual account, I withdraw all PUTs, which were bought by my MM activities in regular intervals. I do not touch the PUT MM funds of 10M but I withdraw the other PUTs to reduce the supply in order to develop the price.
Could you therefore please allow the account 51969844 to withdraw funds without having them in the approval waiting list for 24 hours or more? It would also be according to the agreement, that MM accounts, which are older than one month should generally be allowed to withdraw.
This would facilitate my work enormously.
09:59
In reply to this message
@Augus_Crypto Have you already got information, when the bot will start its work?
A
10:11
Augus
Great, we have informed the relevant colleagues to prepare, and we anticipate that it will be operational on March 25th.
H
11:18
Application for withdrawal of tokens has been approved.
AS
15:33
Admin @ Support
Hi team!
One of my friends is also regularly buying PUT but got blocked by risk control (for what ever reason - he did nothing irregular or unusual)
He wrote support but now it is a week and he's still blocked. Could you please unblock him so that he also can support PUT trading again?
Thx a lot, guys!
This is his account-ID: 95562026
One of my friends is also regularly buying PUT but got blocked by risk control (for what ever reason - he did nothing irregular or unusual)
He wrote support but now it is a week and he's still blocked. Could you please unblock him so that he also can support PUT trading again?
Thx a lot, guys!
This is his account-ID: 95562026
24 March 2024
A
11:15
Augus
We have already escalated the issue to the risk management department for further verification. We will provide updates in the group once there is any progress.
25 March 2024
A
A
12:59
Augus
Hi sir, after the automatic market-making service goes online, we will notify you in the group immediately.
26 March 2024
A
07:39
Augus
Please cancel the pending order for account 65137519; we are about to launch automated market-making services.
07:39
AS
09:06
Admin @ Support
09:06
Is this robot???
09:10
I cancelled all orders! But has robot broke the price about 70% ??!!!
09:10
We have do to something!!!
09:11
🙏
09:12
PLEASE!! This is devastating!!!
09:15
HELP HELP HELP HELP HELP!!!!!!!
09:16
HELP HELP HELP!!!
A
09:16
Augus
checking
AS
09:41
Admin @ Support
And the MM budget also seens to have been burned at least 50%!
09:42
This is not how it should work. I will top up the MM budget a last time but we need to develop the price to 0,001 direction not to 0.0001 direction. ☝️
09:51
I topped up but pls. get price up again. How can we set the bot parameters? What parameters are currently programmed?
AS
10:11
Admin @ Support
Ok, price is up again and bot is paused, thank you! 👍
What are the parameters of the bot, can you explain them to me and can we set them together?
What are the parameters of the bot, can you explain them to me and can we set them together?
A
10:14
Augus
the bot is still running
AS
10:17
Admin @ Support
Doesn't seem so.
10:20
Ah! Now it started again! 👍
10:20
What are the parameters? Can we just check it together?
A
10:33
Augus
It's being handled by my colleagues, and I don't have the parameter information on my end.
AS
10:35
Admin @ Support
Ok, maybe you can ask them.
Our target should be do raise the trading volume to get attention (of course) and to develop price to 0.001 and above. Then people will be attracted for sure, as I also promote it in my community.
I also used to promote the 0.0003 as an insider tipp and at least 350k have been bought by community members during that time.
Our target should be do raise the trading volume to get attention (of course) and to develop price to 0.001 and above. Then people will be attracted for sure, as I also promote it in my community.
I also used to promote the 0.0003 as an insider tipp and at least 350k have been bought by community members during that time.
AS
13:32
This is bad, because I have no more MM budget left.
13:34
And there is a split from 0.00034 to 0.0008 ???
13:34
13:35
I'm currently not very happy with the performance of the bot, to be honest. ☹️
A
13:42
Augus
hold on please
AS
16:21
Admin @ Support
Again one of my promotors, a Russian promotor this time, was blocked by risk control. I don't know, why this happens so often, as I never experienced such rigorous behaviour on other exchanges.
As he cannot login to his account anymore, pls. unlock him and set him to "safe", so that he can continue to do promoting for Russian community.
As he cannot login to his account anymore, he could not tell me his user id.
As he cannot login to his account anymore, pls. unlock him and set him to "safe", so that he can continue to do promoting for Russian community.
As he cannot login to his account anymore, he could not tell me his user id.
AS
22:37
Admin @ Support
Bot has again ruined the price! Please stop it once and for all! We now quit this bot strategy. It is ruining our project! 😖
22:39
I need to try to solve the situation and calm the community somehow! Just stop this bot once and for all! I hereby cancel the bot contract!!
AS
23:01
Admin @ Support
Tomorrow we've got an important meeting for new investors funding for MM and shortly before this the bot ruined the price! It is devastating!! 🫣
23:02
1600 USDT burned, price ruined, ... a real nightmare! 🙈
23:04
How can the bot open such a huge gap? I cannot understand...
AS
23:25
Admin @ Support
I just corrected price from other MM account and the bot is trading down the price again! What shit is this?
Turn it off asap please!
Turn it off asap please!
H
13:02
The market-making robot still needs further refinement and is expected to take at least a week to complete.
AS
13:08
Admin @ Support
No problem. Take the time you need. The most important thing is, that we can develop the coin without stress.
H
28 March 2024
AS
13:13
Admin @ Support
Hi team! I've discovered an interesting thing: The present price of PUT is 0.00081 (as you can see in the chart) but the price overview in the left top bar as well as the price overview in the order book don't get updated. I've tested this in Firefox and Chrome and in different accounts.
AS
14:13
Admin @ Support
@Harry_FameEX_listing I again requested a withdrawal of PUT, which were bought during MM activities, this time from account 65137519. Pls. approve, thank you. 👍
H
AS
14:17
Admin @ Support
10M remain on account - I never touch the MM funds, I just withdraw the PUT, which were bought during MM in order to reduce supply, which is also a measure for MM because of reducing supply. But I'e already told you before, if you remember.
H
AS
14:18
Admin @ Support
MM buyings were 2.2 M
AS
A
16:11
Augus
will feedback to our technical team for checking
29 March 2024
AS
30 March 2024
A
07:52
Augus
you can initiate a new withdraw application.
AS
09:55
Admin @ Support
Initiated
14:11
14:25
I will upload a litte MM funds again to bot account in the course of next week, so that we can do MM again. But please this time, we need a well configured bot and we need to prevent such big price gaps as there were this week.
4 April 2024
AS
14:39
Admin @ Support
... wanted to withdraw some of his PUT but got blocked again. Can you check it please.
A
17:00
Augus
we checked that the account status is normal on our end. May I ask what the page is indicating?
AS
5 April 2024
AS
09:51
Admin @ Support
Hi Augus! Seems everything ok now with his account. So we can mark this issue as solved. Thank you very much for your valued help here. 🙏👍
11 April 2024
AS
15:56
Admin @ Support
Hi team! I hope everybody is ok.
I again got a small request. One of my oldest PUTinCoin Fans has got blocked and needs to be unlocked because he want's to do buy for MM and also wants withdraw bought funds.
His user-id is 79912893.
Pls. have him unlocked.
Thx a lot, guys! 👍
I again got a small request. One of my oldest PUTinCoin Fans has got blocked and needs to be unlocked because he want's to do buy for MM and also wants withdraw bought funds.
His user-id is 79912893.
Pls. have him unlocked.
Thx a lot, guys! 👍
15:57
A
15:57
Augus
hold on pls
16:06
already feedback to our agent to further check on it
12 April 2024
A
13 April 2024
AS
17:27
Admin @ Support
Hi Augus!
Thank you for your support, but it seems, your system makes some difficulities again.
After you unblocked him, my pal (79912893) tried to withdraw some of his USDT and got blocked again!
Can you pls. recheck it.
Thank you very much in advance.
Thank you for your support, but it seems, your system makes some difficulities again.
After you unblocked him, my pal (79912893) tried to withdraw some of his USDT and got blocked again!
Can you pls. recheck it.
Thank you very much in advance.
17:27
A
17:28
Augus
hold on pls
15 April 2024
A
08:07
Augus
@letsputit The market-making bot has been successfully upgraded. It can be deployed starting today. Once confirmed, I will coordinate with the technical support team for deployment. Also, please deposit the MM fund to your account.
AS
09:07
Admin @ Support
In reply to this message
User has reported, unlocking has been successful. Thank you very much, Augus! 👍
09:07
In reply to this message
I first need to get some MM budget. I think we can start on Wednesday.
A
09:40
Augus
Once the market-making funds are ready, please notify me promptly.
AS
09:54
Admin @ Support
.webp)
17 April 2024
A
11:48
Augus
hi sir, any update pls
AS
14:33
Admin @ Support
I am still waiting for MM budget from investors. I will inform you, as soon as I got it available and deposited it to MM account.
18 April 2024
A
04:17
Augus
Got it
22 April 2024
AS
09:59
Admin @ Support
MM budget will be ready by Thursday this week.
A
10:07
Augus
alright, please inform us if the funds is credited.
25 April 2024
A
08:28
Augus
@letsputit Sir, there is an issue regarding the confirmations for deposits that needs clarification: What are the block confirmation requirements for credited (trading enabled) and unlocked (withdrawal enabled) when deposit to FameEX on your project?
A
AS
08:56
Admin @ Support
Yes, there is an update! My MM account 51969844 triggered risk control, as I wanted to withdraw the PUT bought by MM activities, as I ALWAYS do!
Can you please guarantee, that my MM accounts do not trigger risk control anymore, as there is NO risk with my MM accounts.
Until this hasn't been done, I cannot deposit any MM budget, as I am quite uneasy, which you might understand!
Can you please guarantee, that my MM accounts do not trigger risk control anymore, as there is NO risk with my MM accounts.
Until this hasn't been done, I cannot deposit any MM budget, as I am quite uneasy, which you might understand!
A
09:09
Augus
sorry we will check on this
AS
09:13
Admin @ Support
PS: In general pls. allow me some constructive feedback as a user:
I know that security is very important, but FameEX is a vast outlier against all other crypto exchanges in terms of strictness.
A lot members of my community have already complained to me about this and told me, that they will trade on other exchanges, because for them it's very cumbersome as they did nothing irregular in their opinion, just trading and trying to withdraw their coins. And boom, they were locked.
This is not good and that's also a reason, why trading volume of PUT went down on FameEX, as users are afraid to trade because they are afraid to get locked.
Maybe you can discuss this with your security department, as I think we are all interested in developing PUT and earning money by this.
I know that security is very important, but FameEX is a vast outlier against all other crypto exchanges in terms of strictness.
A lot members of my community have already complained to me about this and told me, that they will trade on other exchanges, because for them it's very cumbersome as they did nothing irregular in their opinion, just trading and trying to withdraw their coins. And boom, they were locked.
This is not good and that's also a reason, why trading volume of PUT went down on FameEX, as users are afraid to trade because they are afraid to get locked.
Maybe you can discuss this with your security department, as I think we are all interested in developing PUT and earning money by this.
A
09:23
Augus
Thank you for your suggestion. We have indeed made upgrades in our risk control measures. If there are any cases of misunderstanding, please feel free to provide feedback to me at any time, and I will further pass it on to our specialists for review. At the same time, we will continuously optimize our risk control strategies to minimize or avoid such situations as much as possible. We appreciate your understanding and support.
AS
09:37
Admin @ Support
In reply to this message
The standard confirmations of the PUTinCoin blockchain (set up in blocknodes) for 100% effected transactions are 6.
Don't know if you have other requirements. The max. conf requirement one of our exchanges has currently set up are 12 confs.
Don't know if you have other requirements. The max. conf requirement one of our exchanges has currently set up are 12 confs.
09:37
For both, deposit and withrawal.
A
09:44
Augus
So, are the block confirmation requirements set to 12 for both credited (trading enabled) and unlocked (withdrawal enabled)?
AS
09:46
Admin @ Support
This would be a good average, yes.
A
09:47
Augus
got it thank you sir
09:49
do you initiate a withdrawal to another MM acc?
AS
10:01
Admin @ Support
I initiated a withdrawal to my local wallet, as I always withdraw the PUT I bought by MM activities to reduce supply. They will never get to any market again.
The other 10M, which are MM PUT budget stay on the MM account, of course.
But I did not do this the first time. I have done this several times, so this is nothing new.
The other 10M, which are MM PUT budget stay on the MM account, of course.
But I did not do this the first time. I have done this several times, so this is nothing new.
A
26 April 2024
H
08:07
Please re-initiate coin withdrawal 1,034,104PUT
AS
09:28
Little question: Why are 992,323 PUT "in use" when I have 0 open selling orders?
09:28
09:29
Same MM account: 51969844
2 May 2024
A
08:44
Augus
May I confirm when will the MM funds be credited?
AS
10:12
Admin @ Support
In reply to this message
I was waiting for your feedback on the order reserved balance discrepancy. This must be solved before I provide MM.
10:14
But I'll check today and if its done, we can proceed. But as the wrapped PUTinCoin token will be launched within the next 48 hours and DEX liquidity pools are currently set up, I we will wait to launch bot until this has been finished to consolidate our efforts.
A
6 May 2024
Augus invited Deleted Account
9 May 2024
A
04:58
Augus
Sir, the MM fund doesnt credit to your account yet
AS
14:53
Admin @ Support
It will be credited in the course of next week. I will inform you, when we can start.
15 May 2024
A
16 May 2024
H
10:10
Harry｜FameEX
Please top up your MM funds as soon as possible or you will not be able to make a market.Boss @letsputit
AS
12:29
Admin @ Support
I will do tomorrow guys, but before you must again do me a favour:
Pls. unblock a friend of mine, who, like others, got blocked for trying to withdraw PUT.
His user-id is: 37670963
PS: Why everyone always get's blocked, who wants to withdraw some of his or her PUT? This is kinda overcautious and displeases a lot of my contacts, which made some of them stop using FameEX. This is not good.
I've talked to you about that a lot of times, but it still happens very often and I do not always want to become the extended support of FameEX, when my community writes me, because it get's no answer from your support or their case takes days.
Pls. let me have feedaback on that, as FameEX is the only PUT-listing exchange, where this happens.
Pls. unblock a friend of mine, who, like others, got blocked for trying to withdraw PUT.
His user-id is: 37670963
PS: Why everyone always get's blocked, who wants to withdraw some of his or her PUT? This is kinda overcautious and displeases a lot of my contacts, which made some of them stop using FameEX. This is not good.
I've talked to you about that a lot of times, but it still happens very often and I do not always want to become the extended support of FameEX, when my community writes me, because it get's no answer from your support or their case takes days.
Pls. let me have feedaback on that, as FameEX is the only PUT-listing exchange, where this happens.
A
13:07
Augus
After checking on the backend system, this user has not triggered any risk control measures. If unable to withdraw funds, please provide the relevant screenshots.
AS
20 May 2024
A
09:05
Augus
We have verified that your market-making funds have been credited. We will now provide feedback to the relevant colleague to assist with market-making.
09:06
AS
09:33
Admin @ Support
In reply to this message
Hi Augus! Ok, but please inform me, before the bot goes online! I do not want to experience a price implosion like the first time. We need to surveillance this from the very first moment, ok!
09:37
And also we need to take care, that the bot doesn't burn all funds in one day, as I cannot provide more funds at the moment and we must show our investors positive results first, before they will be willing to issue more MM funds.
09:37
Ok, so I am waiting for your info that that the bot is ready to be turned on and we will do it together.
A
09:40
Augus
got it, thank you
21 May 2024
Augus invited FameEX Operation
A
18:59
Augus
Auto market-making service has been activated.
22 May 2024
H
11:31
Harry｜FameEX
Hello, the system has detected that there is insufficient funds in your MM account, so we are unable to continue providing market-making services for you. After initial investigation, it appears that there are bulk large sell orders in the market, causing your USDT to be rapidly depleted. Unfortunately, this situation is beyond our control. We need you to assess whether to replenish the market-making funds at this time. If you do so, similar risks may still arise. If not, we will be unable to continue providing market-making services for you.
11:31
AS
13:55
Admin @ Support
Hello Harry, again the market bot let the price to fall 20% (even if it was for a short period).
Also it again burned all the MM funds within a few hours, also like last time.
You know, I cannot put infinite MM budget into the bot only because there are bulk sell orders, which the bot fullfills.
There must be a limit in order volume, the bot can trade or a limit in how much funds the bot can use for MM in a certain period.
Otherwise it will be better for us to do MM manually.
Also it again burned all the MM funds within a few hours, also like last time.
You know, I cannot put infinite MM budget into the bot only because there are bulk sell orders, which the bot fullfills.
There must be a limit in order volume, the bot can trade or a limit in how much funds the bot can use for MM in a certain period.
Otherwise it will be better for us to do MM manually.
27 May 2024
A
09:52
Augus
After our team conducted further verification, every time we provide market-making services for PUT/USDT, there always seems to be a significant amount of sell orders appearing on the order book. Has your team distributed a large number of PUT tokens to the market in the past, leading to a substantial sell-off on our platform? We can try adjusting the market-making parameters to limit the volume of such order transactions, but we cannot completely avoid this situation, as currently, regardless of how low we set the price, these users still want to sell large amounts to exchange for USDT.
09:52
AS
10:52
Admin @ Support
In reply to this message
The coins are well distributed but we know all the big hodlers personally. So it must be a hodler we don't know. There are hodlers in the world, who hodl PUTinCoin since the beginning. Maybe those want to sell.
But they will cry at last, because PUT will get some nice add-ons shortly, which will surely raise demand.
Ok, ask your tech team, how much they can limit the trading volume and if it are able to limit it to a reasonable amount, we can start another try.
But they will cry at last, because PUT will get some nice add-ons shortly, which will surely raise demand.
Ok, ask your tech team, how much they can limit the trading volume and if it are able to limit it to a reasonable amount, we can start another try.
A
11:01
Augus
Certainly, we fully understand and will endeavor to meet your market-making requirements to the best of our ability. I will further communicate with our team on this matter.
28 May 2024
A
09:46
Augus
Can you estimate the number of PUT options that have been circulated in the market but with unknown holders?@letsputit
AS
15:22
Admin @ Support
I think the PUT, which are in free circulation are about 500M.
The rest can somehow be controlled by us, either because we know all the whales or because we got those funds under control.
That's why we try to take all coins we own from the market an organize a few coin burnings this year.
The rest can somehow be controlled by us, either because we know all the whales or because we got those funds under control.
That's why we try to take all coins we own from the market an organize a few coin burnings this year.
6 June 2024
AS
16:02
Admin @ Support
@Augus_Crypto Please reactivate the withdrawal service for MM account 51969844
The account is older than 1 month and the agreement was, that withdrawals will be available after one month.
They were allowed until I made a small withdrawal a few days ago (as I always do, when I withdraw PUT, which I bought during MM activities) and now they have been deactivated again. (which I definitely cannot understand)
Pls. reactivate ASAP!
Thank you.
The account is older than 1 month and the agreement was, that withdrawals will be available after one month.
They were allowed until I made a small withdrawal a few days ago (as I always do, when I withdraw PUT, which I bought during MM activities) and now they have been deactivated again. (which I definitely cannot understand)
Pls. reactivate ASAP!
Thank you.
AS
21:14
Admin @ Support
PS: And please be so kind to tell your team, that they should not block or deactivate withdrawals from my MM accounts anymore. This is now the xx-time we have this issue and it get's really frustrating by now.
7 June 2024
A
11 June 2024
AS
08:24
Admin @ Support
AS
09:54
Admin @ Support
@Harry_FameEX_listing It must be clear that I cannot continue market making, as long as withdrawals are locked.
H
09:55
Harry｜FameEX
In reply to this message
Sorry for the delayed response, your request for a coin withdrawal from your market making account has been approved.
AS
10:01
Admin @ Support
Harry, I do not always want to beg for approval! The agreement was, that after one month, I will be able to withdraw from the MM accounts without any restraints.
I want you to stick to this agreement please!!
Because, as this has happened a lot of times, it's getting really cumbersome by now!
I want you to stick to this agreement please!!
Because, as this has happened a lot of times, it's getting really cumbersome by now!
H
13:38
Harry｜FameEX
In reply to this message
You can now withdraw your market making funds, but you need to ensure the liquidity of your tokens and the presence of a certain amount of USDT in your account.
AS
14:06
Admin @ Support
I will if I can be sure, that I have full control over my funds.
H
17 June 2024
H
08:53
Please top up PUT's MM funds to ensure the liquidity of PUT tokens, otherwise we will consider taking the tokens offline.
AS
09:29
Admin @ Support
Hello Harry, I will shortly, but I need to convince my MM capital providers to put in another cap, as they are very upset of the high capital consumption of the bot, as I told them, that FameEX bot is best bot in the world.
09:30
But I think I will get some new cap during this week.
09:34
And, of course, a lot of my community members were also not very pleased, that they do some trades or try to withdraw their coins and get blocked out of nothing.
You know, I try to promote FameEX wherever and whenever I can, but these things are making it difficult for me.
You know, I try to promote FameEX wherever and whenever I can, but these things are making it difficult for me.
19 June 2024
H
04:55
When will your MM funds arrive?
AS
11:04
Admin @ Support
By the end of this week. Some USDT have already been transferred but were burned in an instant, as someone really sells off big amounts. Don'n t know, who that might be.
H
AS
12:27
Admin @ Support
In reply to this message
As I said, I will get budget within this week. I am also dependend on my liquidity providers, you know. But when they say "this week", they mean "this week".
H
12:29
Harry｜FameEX
In reply to this message
We hope you can top up as soon as possible, if the token liquidity is poor we will consider taking down the token.
AS
12:30
Admin @ Support
You don't need to press that every time. I've fully understood you and I hope you've fully understood me.
12:30
PS: There was already a 500 USD liquidity input this week, if you might have noticed.
20 June 2024
Augus invited FameEX Operation
3 July 2024
A
10:27
Augus
We kindly request your attention to improving the liquidity of the trading pair on FameEX, and manage to avoid instances of chart gaps, prolonged periods of sideways trading, insufficient bid/ask spreads, or a lack of bids/asks, which can hinder the trading experience for our users. The persistence of these issues may lead us to consider delisting the trading pair from our platform.
Kindly urge your liquidity team to prioritize addressing these concerns to ensure a smooth and efficient trading environment for all participants. Thank you in advance for your prompt attention to this matter.
Kindly urge your liquidity team to prioritize addressing these concerns to ensure a smooth and efficient trading environment for all participants. Thank you in advance for your prompt attention to this matter.
4 July 2024
AS
11:21
Admin @ Support
Hello Augus, I am currently on road-trip to promote PUT and FameEX. I have to admit, that most of my community is not satisified with FameEX, as the have a lot of difficulties to withdraw funds (as they get blocked everytime) and as there are big sell-offs, which is not the case with other exchanges.
Anyhow, I can get some additional funds, I think, but you need to give me time until end of next week (14th July, when I return from my road-trip).
Anyhow, I can get some additional funds, I think, but you need to give me time until end of next week (14th July, when I return from my road-trip).
A
11:27
Augus
okay kindly improve it as soon as possible
6 July 2024
AS
10:40
Admin @ Support
I found a little error in the withdrawal verification email.
"verificaiton" should be written "verification"
"verificaiton" should be written "verification"
F
19 July 2024
AS
18:26
Admin @ Support
@Augus_Crypto - I cannot login into my second MM account any more, because I cannot enter the emailaddress as a username anymore. The "-" sign seems to be no longer accepted.
How can I login into this account again? There are a lot of PUTinCoin funds and some USDT stored there and I want to do some MM with this account.
How can I login into this account again? There are a lot of PUTinCoin funds and some USDT stored there and I want to do some MM with this account.
A
18:37
Augus
pls hold on
18:44
already feedback to our team for further check
18:52
Sir you can log in through the app first, and then log in to the PC end by scanning the code. Our technical team is working on this urgently. We will update you on the progress. Thank you.
20 July 2024
A
A
AS
09:45
Admin @ Support
In reply to this message
@Augus_Crypto Sorry, Augus, but it still doesn't seem to work. I cannot enter a "hypen" ("-") - tested in Firefox, Chrome and Opera.
F
09:50
FameEX Operation
hold on plz sir, checking, will update later
21 July 2024
A
23 July 2024
AS
12:15
I cannot do MM if I cannot login. 😢
A
12:19
Augus
kindly provide the screenshot
AS
12:22
Admin @ Support
I still cannot enter a hypen, which is needed for the email although I completely deleted cache files for domain fameex.com in browser.
12:24
Also I do not get the email addresses suggested in a drop down of the email field, as it always used to be.
A
12:33
Augus
okay hold on pls
12:35
have feedback again. we will update within the group if any progress
AS
12:37
Admin @ Support
Ok, I'll try again.
A
12:38
Augus
You can also try hitting Ctrl + R to force a refresh! 😊
AS
12:42
Admin @ Support
I did it all, clear cache, refresh, everything! And I can enter all other special characters, as you can see.
And I can enter hypen in the password field, as you can also see. So my keyboard is working.
And I can enter hypen in the password field, as you can also see. So my keyboard is working.
12:42
And this is all the same for Firefox, Chrome, Edge and Opera.
A
12:43
Augus
OK
A
16:01
Augus
A
Augus 26.01.2024 13:14:55
Hi there, pls follow these steps and help us resolve the i18n issues：
16:01
1.keypress "F12", open the devtool, switch to the "Network" tab:
16:01
2.Reload page, and click "Spot Wallet"
16:01
3.if the i18n issues still happen, right click any one of the requested items there, and select "Save all as HAR with content"
16:01
4.send the har file back, we will find out the root cause and resolve it, thanks
A
16:02
Augus
@letsputit Could you please follow the steps I mentioned earlier and provide the HAR file? Just do it on the login page. Thanks! 😊
16:03
AS
16:22
Admin @ Support
@Augus_Crypto Ok, now we got it. You gave me the crucial info. It seems to be my VPN tunnel. Don't know, why it makes problems now, because it hasn't made any so far.
When I turn it of, I can normally enter the email-address... strange, strange... - I do not have this behaviour on any other site I need to login with this email-address.
When I turn it of, I can normally enter the email-address... strange, strange... - I do not have this behaviour on any other site I need to login with this email-address.
A
16:26
Augus
That's great 👍🏻
AS
16:33
Admin @ Support
Yeah👍, but maybe you want to dig into this, when you got some spare time. Because this is very strange...
5 August 2024
H
09:46
Because PUT tokens do not maintain liquidity as required, we have decided to remove them from the exchange.
AS
10:56
Admin @ Support
In reply to this message
This is bad decision, as I just returned from Spain organizing new liquidity.
H
12:02
Harry｜FameEX
In reply to this message
Since you have not met the MM requirements for a long time, we have decided to take down the PUT and we can relist it after you have prepared the MM funds within a month.
AS
12:15
Admin @ Support
Ok, then I also need to withdraw all PUT-MM funds until we've been relisted again as there is no MM possible anyway during this time.
8 August 2024
AS
12:16
Admin @ Support
@Augus_Crypto Hello Augus, I am currently collecting some MM capital for PUT-MM in August.
Also one of my partners, Mr. Jens Katzschmann, want's to participate but it seems, that he cannot login to his FameEX account anymore although he's using the correct email and password, which he's always using for logging in.
Can you please have a look, as he want's to participate in MM in August.
Also one of my partners, Mr. Jens Katzschmann, want's to participate but it seems, that he cannot login to his FameEX account anymore although he's using the correct email and password, which he's always using for logging in.
Can you please have a look, as he want's to participate in MM in August.
H
13:37
Harry｜FameEX
FameEX Will Delist PUT/USDT Spot Trading Pairs：
https://www.fameex.com/en-US/announcement/crypto-spot-trading-pairs-delisting20240808
https://www.fameex.com/en-US/announcement/crypto-spot-trading-pairs-delisting20240808
A
13:38
Augus
In reply to this message
Please enter the correct account password; if you forget your password, you can change it before logging into your account
13:39
How to Reset Login Password (Web)
https://www.fameex.com/en-US/support/account/how-to-reset-login-password-web
Tips: Withdrawals from your account will be suspended for 24 hours after a password reset due to security concerns.
https://www.fameex.com/en-US/support/account/how-to-reset-login-password-web
Tips: Withdrawals from your account will be suspended for 24 hours after a password reset due to security concerns.
AS
17:56
Admin @ Support
In reply to this message
That's the exact problem. If he want's to reset it, he correctly get's the verification code to his email, but when he enters it, he gets:
17:56
A
18:00
Augus
Sir, this may be due to a delay in receiving the email. Please do not obtain verification codes frequently and avoid entering verification codes that are not the latest ones.
Augus invited FameEX Listing Operation
AS
18:01
Admin @ Support
Ok, we will try again and wait longer.
Is it neccessary to press "Send" in the verification code field or does it generate the verification code automatically the first time?
Is it neccessary to press "Send" in the verification code field or does it generate the verification code automatically the first time?
A
18:10
Augus
When the countdown appears on the page, it means that the verification code is being obtained.
AS
18:15
Admin @ Support
I clicked on "Resend", completed the Captcha, the verification emails was sent and I and waited 30 sec if it was the most recent.
Then I copied the verification code, entered it and tried to click "Next" and got the same result "only 2 attempts left" (as I already tried it once, it should be "only 1 attempt left" anyway).
Then I copied the verification code, entered it and tried to click "Next" and got the same result "only 2 attempts left" (as I already tried it once, it should be "only 1 attempt left" anyway).
18:15
18:16
18:16
F
18:19
FameEX Listing Operation
Please wait, we'll check
9 August 2024
A
03:05
Augus
will update within the group if any progress
10 August 2024
AS
F
14:39
FameEX Operation
Please wait a moment, we will reply as soon as possible
AS
14:46
Admin @ Support
Pls. also enable the "withdrawal" function on my MM account 65137519.
As PUT has been delisted, I want to withdraw my MM PUTinCoins.
As PUT has been delisted, I want to withdraw my MM PUTinCoins.
A
11 August 2024
H
10:22
Harry｜FameEX
In reply to this message
The withdrawal request has been approved and you can withdraw the remaining fee.
12 August 2024
H
AS
D
AS
12:22
12:22
Still not working!
D
12:23
DD
Please wait a moment, we will communicate with the technical staff.
D
12:51
DD
We have asked our technical support staff to check the issue again. We will update you as soon as there is progress. We apologize for keeping you waiting.
A
13:17
Augus
Hi sir There are some issues with the PUT withdrawal right now. We're working on it, and once it's resolved, we’ll let you know so you can try withdrawing again.
AS
15:07
Admin @ Support
In reply to this message
Ok, I hope this won't take too long, as I already need the funds for promoting the coin in other places.
A
15:25
Augus
okay
13 August 2024
AS
A
13:46
Augus
Hi hold on pls
A
14:08
Augus
This issue is occurring on the website and requires further attention. Please try changing the password on the app first.
AS
A
15:56
Augus
👍
AS
22:12
Admin @ Support
@Augus_Crypto Why is there 992,323 PUT (the PUT I recently bought away from market with this MM account) still marked/blocked as "In Use". (Account 51969844). It needs to be unblocked before I can start a withdrawal with this account.
I now will start a withdrawal with the second MM account.
I now will start a withdrawal with the second MM account.
F
AS
22:24
Admin @ Support
On account 65137519 I now initiated the Withdrawal via the App.
F
22:34
FameEX Listing Operation
Alright mate, will notify any update to you
14 August 2024
A
AS
08:58
Admin @ Support
I read it serveral times Augus, and I hope, the issues will be solved soon. If there is any help I can offer according PUTinCoin node, pls. tell me.
Augus invited Johnnny
A
09:01
Augus
@Curt15 @johnny_0056 When the PUT withdrawal is expected to be restored? If you need assistance, feel free to reach out in the group.
09:07
In reply to this message
Thank you for your assistance. We will notify you promptly once the withdrawal is available.
A
09:37
Augus
In reply to this message
sir have you tried on App pls? let me know if it works properly
AS
20 August 2024
AS
09:33
Admin @ Support
Cool! A friend just called and told me, that he successfully withdrew his PUTinCoin from FameEX, so it seems, you've fixed the problem! 😊 👍
I just started the withdrawal of the PUT funds in one of my MM accounts and kindly ask you to process the request as soon as possible.
For the other account there are still these 992Tsd PUT "In Use". Don't know why, because the PUT/USDT pair has been removed and I again ask you to pls. release those funds, so that I can also withdraw the MM funds of my second MM account. 👍
I just started the withdrawal of the PUT funds in one of my MM accounts and kindly ask you to process the request as soon as possible.
For the other account there are still these 992Tsd PUT "In Use". Don't know why, because the PUT/USDT pair has been removed and I again ask you to pls. release those funds, so that I can also withdraw the MM funds of my second MM account. 👍
09:33
A
09:41
Augus
sir hold on pls
AS
09:58
Admin @ Support
Approval failed??? What is this??!!! My friend successfully withdrew his PUT and I cannot???? This cannot be!!!
Pls. PAY OUT MY PUT, THEY ARE MY PROPERTY!!
Pls. PAY OUT MY PUT, THEY ARE MY PROPERTY!!
09:59
My friend just sent me a screenshot of his successful withdrawal!!
AS
11:53
Admin @ Support
❓
12:00
In reply to this message
Or is it again because of the website? Shall I try to withdraw via the app?
AS
16:29
Pls. let me have a feedback.
16:30
Shall I try to withdraw via app?
21 August 2024
AS
08:15
Is there a problem?
22 August 2024
AS
08:47
Admin @ Support
I this time tried to withdraw via app and just 1.9M and still get approval failed due to system maintenance.
And you don't answer me anymore!
Guys, let's talk straight!: Where are my PUTinCoins? Are they gone? Have they been stolen or what happened to them?
If so, I think we might find a solution, but don't leave me alone. This would not be fair, wouldn't it?
And you don't answer me anymore!
Guys, let's talk straight!: Where are my PUTinCoins? Are they gone? Have they been stolen or what happened to them?
If so, I think we might find a solution, but don't leave me alone. This would not be fair, wouldn't it?
MR
09:46
Maya Rivera || FomoGroup
@Augus_Crypto @Una_Siran Hello mate, please approve our withdrawal. We trusted your exchange and deposit there
23 August 2024
AS
16:48
Admin @ Support
@Augus_Crypto @Una_Siran I've thought about a deal, by which we can solve this problem by which you won't need to pay back any coins at the moment. Pls. contact me, so that we can talk about it.
F
24 August 2024
AS
25 August 2024
AS
01:31
Admin @ Support
@Augus_Crypto Ok guys, if I don't get feedback or you are not willing to discuss a solution, I will need to inform my community, CMC, CG and all crypto connections I have, that you STOLE more than 20M PUTinCoin, or at least that a software error of your exchange caused the LOSS of them, so no other users funds are safe on FameEX and they should withdraw them all as soon as possible!!
Don't know if that is useful, but otherwise I see no means for myself, if you are not willing to talk with me about a solution of this situation that you yourself caused. So I hope for your honesty and seriosity like real business people and your feedback for negotiation within the next 48 hours.
Don't know if that is useful, but otherwise I see no means for myself, if you are not willing to talk with me about a solution of this situation that you yourself caused. So I hope for your honesty and seriosity like real business people and your feedback for negotiation within the next 48 hours.